Reputation management steps for John Thain
ReputationPoint contributor, Franz Paasche, was asked by Business Insider columnist Lawrence Delevingne to weigh in on a discussion of steps former Merrill Lynch CEO John Thain could take to rebuild...
View ArticleBen Bernanke: “Communication is very important.”
Last Friday, Ben Bernanke held a press conference to update the world on the progress of recovery in the financial system and financial reform. Ending as usual by taking a few questions, an audience...
View ArticleWall Street’s Spin Game
ReputationPoint contributor, Franz Paasche, is quoted in The New York Times article “Wall Street’s Spin Game” (November 21, 2009). Here’s a link to the article:...
View ArticleIt’s what you do next that counts, Tiger
It has been widely reported that Tiger Woods will not play in his own tournament, or appear at other events before the end of the year. His stated reason for withdrawing from public view is that he...
View ArticleWhen Yelp.com gets yelped
Yelp.com, the popular user-written reviews and ratings site of local businesses, has been hit with a class action suit filed on February 23, 2010 claiming extortion. The suit reads: “One method Yelp...
View ArticleGetting a glimpse of the rare Guaranteed Employment Program
Frank Koller’s recently-released business book entitled Spark. How Old-Fashioned Values Drive a Twenty-First-Century Corporation: Lessons from Lincoln Electric’s Unique Guaranteed Employment Program...
View ArticleFinancial Services Reform: What’s the Endgame?
ReputationPoint contributor, Franz Paasche, participated in a recent discussion entitled “Financial Services Reform: What’s the Endgame?” offering his insights into the rebuilding of the industry’s...
View ArticleToyota and the emerging challenges of global reputation management
NOTE: The following article, written in March 2010, was excerpted and published in the May 2010 issue of the Japanese magazine — Kohokaigi. It will be many months before we can objectively assess the...
View ArticleWhen a nation’s reputation moves from “emerging” to “developed”
Typically, the reclassification of a country from emerging to developed market status by equity index providers (such as MSCI Barra) is a mixed blessing for the companies that are based there. On the...
View ArticleCrisis Preparation: What will trigger your Consumer Reports moment?
In this age of the social media Wild West where a company can spend significant resources responding to the endless chatter, it’s a healthy exercise to weigh what voices truly matter to your company’s...
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